Welcome to Blowfish Malibu Shop! We’re here to help you step into comfort and style with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to assist!

Product Questions

What types of shoes do you offer?
We specialize in a wide range of footwear to suit your dynamic lifestyle, including boots, casual and dress shoes, flats, heels, outdoor and hiking shoes, sandals, sneakers, and athletic shoes. Our collection is designed for versatility, comfort, and trend-setting style, perfect for students, professionals, outdoor enthusiasts, and busy families.
Are your shoes true to size?
Yes, our shoes are generally true to size, but we recommend checking our size guide (available on each product page) for the best fit. If you’re unsure, contact us at [email protected] for personalized advice.
Do you have shoes for different occasions?
Absolutely! From rugged outdoor adventures to casual outings or formal events, our products cater to various needs. Explore categories like “Heels” for elegant nights out or “Sneakers & Athletic Shoes” for active days.

Shipping and Delivery

What shipping options do you offer?
We provide two main shipping methods to fit your needs:
  • Standard Shipping: Costs $12.95 and uses DHL or FedEx for delivery in 10-15 days after shipment. Ideal for quick, reliable service.
  • Free Shipping: Available on orders of $50 or more (otherwise, standard rates apply). Uses EMS for delivery in 15-25 days after shipment, perfect for budget-conscious shoppers.
All orders are processed within 1-2 business days from our base in Anchorage, US.
Do you ship worldwide?
We deliver globally, bringing California-inspired comfort to footsteps everywhere. However, we currently do not ship to Asia and select remote areas due to logistical constraints. If you’re unsure about your location, email us at [email protected] for clarification.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use it to follow your package’s journey right to your doorstep.

Returns and Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. For details on how to initiate a return, contact us at [email protected]—we’re here to make it hassle-free!
Can I exchange an item for a different size or style?
Yes, we handle exchanges for size or style within the return period. Just reach out to our support team, and we’ll guide you through the process.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders faster and enjoy personalized updates.
Is my payment information secure?
Absolutely! We use encrypted payment processing to ensure your data is protected. Shop with confidence!

General Inquiries

How can I contact customer service?
Email us at [email protected] for any questions about delivery, returns, or products. We aim to respond within 1-2 business days.
Where is Blowfish Malibu Shop based?
We’re located at 3505 Richmond Avenue, Anchorage, US 99508, and we ship from there to bring you speedy service.

Still have questions? We’d love to hear from you! Contact us at [email protected] or visit our website for more details. Thanks for choosing Blowfish Malibu Shop—where every step tells a story of comfort and style!

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