At Blowfish Malibu Shop, we want you to be completely satisfied with your purchase. Just as we craft our shoes for your comfort, we’ve designed our returns process to be as effortless as possible. If your footwear doesn’t fit right or meet your expectations, we’re here to help.

Easy Returns & Exchanges

We offer returns and exchanges within 15 days of receiving your order. Whether you need a different size in our boots, sandals, or sneakers, or want to exchange for a completely different style, we’ve got you covered.

Return & Exchange Process

1 Review Our Policy

Before initiating a return or exchange, please ensure:

  • Your request is within 15 days of receiving your order
  • Items are in original condition – unworn, unwashed, with tags attached
  • Original packaging is included

2 Submit Your Request

Contact our customer service team to initiate your return or exchange using the template below:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Hello Blowfish Malibu Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Date Received: [Date you received the package]

Items to Return/Exchange:

  • [Product Name], Size: [Size], Color: [Color]
  • [Additional items if applicable]

Reason for Return/Exchange: [Please specify – wrong size, different style preferred, etc.]

For Exchanges: I would like to exchange for [Product Name], Size: [Size], Color: [Color]

Full Name: [Your full name]

Shipping Address: [Your complete address]

Thank you for your assistance!

Best regards,
[Your Name]

3 Wait for Approval & Instructions

Our customer service team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions and address
  • Return shipping label if applicable

4 Ship Your Return

Package your items securely and ship to the address provided. We recommend:

  • Using a trackable shipping method
  • Insuring valuable items
  • Keeping your shipping receipt until the process is complete

5 Processing & Refund/Exchange

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • Process your refund or ship your exchange
  • Send you a confirmation email

Refund Information

Refund Timeline

Once your return is processed and approved, refunds will be issued to your original payment method within 7-10 business days. The timing may vary depending on your financial institution.

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
  • PayPal: Refunded to your PayPal account

Shipping Costs

Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping your new items to you.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Worn footwear – All shoes must be in unworn condition
  • Items without original tags or packaging
  • Personalized or custom-made products
  • Items damaged due to customer misuse or wear

International Returns

As we serve customers globally (excluding some Asian and remote regions), international returns follow the same process. Customers are responsible for return shipping costs unless the return is due to our error.

Need Help?

Our friendly customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: Blowfish Malibu Shop, 3505 Richmond Avenue, Anchorage, US 99508

We’re committed to making your Blowfish Malibu experience as comfortable as our shoes!