🚚 Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping FREE on orders $50+ 15-25 business days after shipping EMS

🌍 International Shipping: We ship worldwide (excluding some Asian and remote regions). International customers may be responsible for customs fees and import duties.

📦 Returns & Exchanges

At Blowfish Malibu, we want you to love your shoes as much as we do! If something isn’t quite right, our hassle-free returns process has you covered.

Easy Returns & Exchanges

We offer returns and exchanges within 15 days of receiving your order. Whether you need a different size in our boots, sandals, or sneakers, or want to exchange for a completely different style, we’re here to help!

Return & Exchange Process

Step 1: Review Our Policy Requirements

Before initiating your return or exchange, please ensure:

  • Your request is within 15 days of receiving your order
  • Items are in original condition – unworn, unwashed, with tags attached
  • Original packaging is included

Step 2: Submit Your Request

Contact our customer service team to initiate your return or exchange using this template:

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Email Body:
Hello Blowfish Malibu Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Date Received: [Date you received the package]
Items to Return/Exchange: [Product Name], Size: [Size], Color: [Color]
Reason for Return/Exchange: [Please specify – wrong size, different style preferred, etc.]

For Exchanges: I would like to exchange for [Product Name], Size: [Size], Color: [Color]

Full Name: [Your full name]
Shipping Address: [Your complete address]

Thank you for your assistance!
Best regards,
[Your Name]

Step 3: Wait for Approval & Instructions

Our customer service team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions and address
  • Return shipping label if applicable

Step 4: Ship Your Return

Package your items securely and ship to the address provided. We recommend:

  • Using a trackable shipping method
  • Insuring valuable items
  • Keeping your shipping receipt until the process is complete

Step 5: Processing & Refund/Exchange

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • Process your refund or ship your exchange
  • Send you a confirmation email

💳 Refund Information

Refund Timeline

Once your return is processed and approved, refunds will be issued to your original payment method within 7-10 business days. The timing may vary depending on your financial institution.

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping your new items to you.

🚫 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Worn footwear – All shoes must be in unworn condition
  • Items without original tags or packaging
  • Personalized or custom-made products
  • Items damaged due to customer misuse or wear

International Returns: International returns follow the same process. Customers are responsible for return shipping costs unless the return is due to our error.

💁 Need Help?

Our friendly customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: Blowfish Malibu Shop, 3505 Richmond Avenue, Anchorage, US 99508

We’re committed to making your Blowfish Malibu experience as comfortable as our shoes!