Term and Conditions

At Blowfish Malibu, we’re committed to providing comfortable, stylish footwear and an exceptional shopping experience. Please read these terms carefully before using our website or placing an order.

1. Website Use and Account

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Registration

While you can browse our site without an account, creating one allows you to:

• Save your preferences and shopping cart
• Track your orders
• Streamline future purchases

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the site
• Interfere with the proper functioning of the site
• Submit false or misleading information

2. Products and Services

2.1 Product Information

We offer a variety of footwear including:

• Boots
• Casual & Dress shoes
• Flats
• Heels
• Outdoor & Hiking footwear
• Sandals
• Sneakers & Athletic Shoes

We strive to display our products as accurately as possible, but please note that colors may vary slightly due to monitor settings.

2.2 Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and provide a refund for that item.

2.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

3. Orders and Payment

3.1 Order Process

Placing an order involves the following steps:

1. Select products and add them to your cart
2. Review your cart and proceed to checkout
3. Provide shipping and billing information
4. Select payment method and complete purchase
5. Receive order confirmation email

Your order is not confirmed until you receive an order confirmation email from us.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our payment partners. We do not store your complete payment card details on our servers.

3.3 Order Processing

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

4. Shipping and Delivery

4.1 Shipping Methods

We offer the following shipping options:

• Standard Shipping: $12.95, delivered in 10-15 business days via DHL or FedEx
• Free Shipping: Available on orders $50+, delivered in 15-25 business days via EMS

4.2 International Shipping

We ship worldwide, excluding some Asian and remote regions. International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

4.3 Delivery

Delivery times are estimates and not guaranteed. Factors such as customs processing, weather, or carrier delays may affect delivery times.

You are responsible for providing a correct and complete shipping address. We are not liable for packages lost or delayed due to incorrect addresses.

5. Returns and Exchanges

5.1 Return Policy

We offer returns and exchanges within 15 days of receiving your order. To be eligible for return or exchange:

• Items must be in original condition – unworn, unwashed, with tags attached
• Original packaging must be included
• Return request must be submitted within 15 days of receipt

5.2 Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] with your request
2. Wait for approval and shipping instructions (1-2 business days)
3. Ship your items to the provided address using a trackable method
4. We’ll inspect returned items within 3-5 business days of receipt
5. Process your refund or ship your exchange

5.3 Refunds

Once your return is processed and approved, refunds will be issued to your original payment method within 7-10 business days. Original shipping fees are non-refundable.

5.4 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Worn footwear
• Items without original tags or packaging
• Personalized or custom-made products
• Items damaged due to customer misuse or wear

5.5 International Returns

International returns follow the same process. Customers are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Blowfish Malibu Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Blowfish Malibu Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the site or products.

Our total liability for any claim related to your use of the site or purchase of products shall not exceed the purchase price of the products in question.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Alaska, USA. Any disputes shall be resolved in the courts located in Anchorage, Alaska.

11. Contact Information

Thank you for choosing Blowfish Malibu. We’re committed to making your shopping experience as comfortable as our shoes!